Contact Playtcha
Last updated: 2026-05-14
Reach the right team
- Customer supportsupport@playtcha.com
Account, integration, billing, dashboard questions. The fastest way to reach a human.
Target response: Within 1 business day (Mon–Fri, 09:00–17:00 CET)
- Security & responsible disclosuresecurity@playtcha.com
Vulnerability reports, suspected token forgery, widget integrity concerns. We acknowledge every report — even invalid ones — so you know it landed.
Target response: Acknowledged within 2 business days; triaged within 5
- Abuse reportsabuse@playtcha.com
A site is misusing Playtcha, or you believe a Playtcha-protected site is being used to harm users.
Target response: Acknowledged within 2 business days
- Privacy & data requestsprivacy@playtcha.com
GDPR / UK GDPR / CCPA / Quebec Law 25 rights, DPA requests, sub-processor questions, data residency. Self-serve flows are in the dashboard — this address is for everything they can't cover.
Target response: Within 30 days (statutory window)
- Press & mediapress@playtcha.com
Interview requests, product reviews, brand assets, partnership pitches.
Target response: Within 3 business days
Self-serve answers first
Most questions are answered faster on these pages than by email:
Legal & trader information
Playtcha is operated as part of Norly. Postal correspondence and service of legal notices may be addressed to the operator business address on file with our local trade registry; we respond to written requests sent to legal@playtcha.com with the registered address on request, in line with EU consumer-law transparency obligations. Customers and end-users can exercise statutory rights without sending physical mail — every channel above is monitored.
EU consumers entering into a paid subscription have a 14-day right of withdrawal; see the dedicated refund & withdrawal policy for the procedure and the model withdrawal form.
When we’re online
Playtcha is a small team operating from the EU (Central European Time). Business hours are Monday to Friday, 09:00–17:00 CET, excluding Danish public holidays. Security and abuse reports are monitored outside business hours on a best-effort basis; if something is actively on fire on a customer site, including [URGENT] in the subject line bumps the triage queue.
Please don’t
- Send unsolicited sales pitches to any of the addresses above.
partnerships@playtcha.comis the only inbox open to outbound — every other address is for users and goes to a human triaging it. - Post account credentials, secret keys, or personally-identifying end-user data in a support email. If we need to see them, we’ll point you to a secure channel.
- Report suspected security issues publicly (e.g. on GitHub, social media) before emailing security@playtcha.com. We’ll always credit reporters who follow coordinated disclosure.
